EN
We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.
Return and Exchange Conditions
All return and exchange requests must be submitted within 7 days of delivery. Once your request is approved, the item must be shipped out within 3 days.
To initiate a return or exchange, please email us at info@silenceas.com with your order number and the reason for the return.
Eligibility
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Items must be unworn, unwashed, in original condition, and with all tags attached.
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The customer is responsible for all shipping costs associated with returns or exchanges.
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In the event of a defective or incorrect item, we will cover the return shipping cost once we have verified the issue.
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Excessive or repeated returns may result in order restrictions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Sale or final sale items
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Gift cards
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Customized or personalized products
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Intimate apparel (e.g., underwear)
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Jewelry and accessories
Refunds
Once we receive and inspect your returned item, we will notify you of the status. If approved, a refund will be issued to your original payment method. Please note that original shipping fees are non-refundable.
Allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Exchanges
Exchanges are available for size, color, or item replacement (subject to stock availability). If the requested item is unavailable, a refund will be issued instead.
Lost or Stolen Packages
We understand how frustrating it is when a package is lost or stolen. While we are not responsible for packages marked as “delivered” by the shipping carrier, we will do our best to assist you in filing a claim with the carrier. If you encounter this issue, please contact us immediately so we can guide you through the next steps.
中文
我們希望您對購買的商品感到完全滿意。如因任何原因您不滿意，我們將竭誠為您提供協助。
退換貨條件
所有退換貨申請需在收到商品後 7 天內提出。一旦申請獲得批准，商品需在3 天內寄出。
如要申請退換貨，請透過 info@silenceas.com寄送電子郵件，附上訂單編號及退換貨原因。
退換貨資格
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商品必須 未穿戴、未洗滌、保持原始狀態，並附上所有吊牌。
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退換貨的運費需由顧客自行承擔。
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如商品存在瑕疵或寄錯，我們在確認問題後將承擔退貨運費。
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若發現過度或重複退貨，可能會對訂單下達限制。
不可退換貨商品
基於衛生與安全考量，以下商品不可退換貨：
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特價商品或最終銷售商品
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禮品卡
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客製化或個人化商品
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內衣類（如內褲）
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珠寶及配件
退款
我們在收到並檢查退回商品後，會通知您處理狀態。如申請獲批，退款將退回至原付款方式。請注意，原始運費不可退還。
退款將於 5–10 個工作天 內入帳，實際時間依支付服務商而異。
換貨
換貨僅限於尺寸、顏色或商品替換（視庫存狀況而定）。若所需商品缺貨，將改為退款處理。
遺失或被竊包裹
對於物流標註「已送達」的包裹，我們不負責遺失或被竊的情況，但會協助您向物流業者提出理賠。如遇此問題，請立即與我們聯繫，我們將引導您進行後續處理。