EN
Processing Time
We typically process and ship orders within 7 business days after your payment is confirmed. Once your order is on its way, we’ll email you a tracking number so you can follow its journey.
Shipping Carriers
We partner with trusted carriers including SF Express and EMS to ensure reliable delivery.
Shipping Fees
Shipping costs are calculated at checkout based on your location and the weight of your order.
Customs & Import Duties
For international orders, customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the buyer. SILENCE AS LTD. has no control over such extra charges. Please note that such fees and charges are the responsibility of the recipient and vary from country to country.
Incorrect Address
Please double-check your shipping address before placing your order. If you notice an error, please contact us as soon as possible. Once an order has been dispatched, we cannot make changes, and we are not responsible for lost or misdelivered packages due to incorrect address details.
Returns
We accept returns for eligible items in accordance with our Refund policy. If you’re not completely satisfied with your order, please contact us at info@silenceas.com
中文
訂單處理時間
我們通常會在收到付款後 7 個工作天內處理並寄出您的訂單。一旦商品寄出，我們會寄送物流追蹤編號至您的電子郵件，方便您追蹤配送進度。
物流業者
我們與可靠的物流業者合作，包括 順豐速運 及 EMS，以確保您的訂單能安全準時送達。
運費計算
運費會依照您的配送地區及訂單重量計算，並於結帳時顯示。
關稅與進口稅
針對國際訂單，您的收貨地區可能會依照當地法規收取關稅或進口稅。這些額外費用需由買家自行承擔，SILENCE AS LTD. 對此無法控制。請注意，相關費用會依各國法規不同而有所差異。
地址錯誤
請在下單前再次確認您的收件地址。如果發現填寫錯誤，請盡快與我們聯繫。一旦訂單寄出，我們將無法修改地址，且不對因地址錯誤導致的包裹遺失或錯投負責。
退貨政策
我們依照退換貨政策接受符合條件的退貨申請。若您對訂單不完全滿意，請聯繫我們：info@silenceas.com